ISG has hailed its “resilient” financial performance, after its revenue dropped by £600m to £2bn in 2020 and pre-tax profit fell to £8.9m, down from £44.2m the year before.
While the firm grappled with “one of the most challenging years for our industry”, it nonetheless built up a record £1.5bn order book (up from £1.4bn the year before) and has managed to remain free of debt.
The business developed a best practice app shared with Build UK at the height of the covid-19 pandemic and managed to return to near-normal levels of productivity, as well as reaching its highest level of customer satisfaction scores, at 89%. It also became the Sunday Times’ 17th ‘best big company to work for’ during the year.
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