The competition watchdog, the Competition and Markets Authority (CMA) is to examine whether it needs to protect consumers from poor practices in the green heating and retrofit sectors.
It said it was taking action as more people take steps to switch to heating solutions such as heat pumps amid the energy crisis. Many are also taking steps to improve insulation in their homes to reduce household energy bills.
But the CMA says it is concerned about the potential for poor practices, such as making misleading claims about potential cost savings, product performance and suitability. It warns this is a particular concern when it comes to selling newer, next generation technologies.
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Consumer groups have already raised concerns, including that consumers have a limited understanding of some newer green heating products and the process for buying them can be complicated and confusing.
Feedback sought
The CMA wants to hear about consumer and business experiences of buying or selling home insulation (including wall, loft and spray foam), as well as existing and newer next-generation green home heating technology. These include: solar, heat pumps, biomass boilers and hydrogen-ready boilers.
Sarah Cardell, the CMA’s interim chief executive, said: “Reducing energy use is at the top of everyone’s agenda – be that because of rising bills, climate change or both.
“To help more people move to green heating and better insulate their homes, it’s essential that businesses understand and follow their legal obligations when selling and installing. That way, consumers can be confident they are being treated fairly.”
The November/December 2025 issue of Construction Management magazine is now available to read in digital format.
Powered Access
CM, in partnership with IPAF, has launched a new survey to explore the industry’s views and experiences with powered access machines on construction projects.
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