The Chartered Institute of Building (CIOB) has introduced an AI chatbot on its website. It is designed to provide a “more intuitive and efficient way” to understand the CIOB, access information and explore its services.
The chatbot enables the CIOB website to deliver 24/7 support worldwide, so there’s no more waiting for business hours to get questions answered.
Radostina Georgieva, CIOB digital services manager, explained: “Our commitment to innovation and member satisfaction drives us to explore new avenues that enhance their experience with the CIOB. With the introduction of our AI chatbot, we hope to empower CIOB members with a more accessible, informative, and efficient means of interaction.
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