Housebuilder Bovis Homes has set aside a further £3.5m to deal with customer complaints over flaws in its homes.
Some customers said homes were sold unfinished, and reported plumbing and electrical faults in new properties.
The news was revealed this morning in a trading update and follows the £7m the company set aside at the beginning of the year to cover remedial work and compensation for customers after the company admitted its homes had been below standard with a number of faults and unfinished work.
In the statement this morning, the company said: “We have made good progress addressing a high level of customer issues in the first half.
“Following the CEO’s review of the business, the Group has taken a further £3.5m of provision in the first half, taking the total one-off costs related to these legacy issues to £10.5m, of which £7m was provided for in 2016.
“This further provision will ensure we are fully resourced to complete the works identified as swiftly as possible whilst at the same time delivering the appropriate high level of service to our new customers.”
The issue of falling build and construction quality has been in the headlines in the past few months, including being linked to the tragic events of Grenfell Tower.
It has also been blamed for the Edinburgh schools debacle and has been highlighted by CM in recent publications.
